Question 1

Is Emotria really anonymous?

Accepted Answer

Yes. We operate on a 'Zero-Knowledge' basis with AES-256 encryption. We don't ask for your name, and your session data is encrypted on your device. Even our engineers cannot access your conversations.

Question 2

Is Emotria a real therapist?

Accepted Answer

Emotria is an AI-powered therapy companion using evidence-based approaches including CBT and DBT. While she is not a licensed human therapist, she is designed to provide thoughtful, empathetic conversations to help you process your emotions. Emotria is not a substitute for professional medical advice, diagnosis, or treatment.

Question 3

How much does Emotria cost?

Accepted Answer

Emotria Premium costs €29.99/month and gives you 10 credits plus unlimited text therapy. This is approximately 98% cheaper than traditional therapy, which can cost €200+ per session. You can also buy additional credit packs anytime.

Question 4

Can I cancel anytime?

Accepted Answer

Absolutely. There are no contracts or commitments. You can cancel your subscription instantly from your profile settings.

Question 5

Is Emotria suitable for crisis situations?

Accepted Answer

If you are in immediate danger or experiencing a medical emergency, please call emergency services (911/112) or a crisis hotline immediately. Emotria is designed for support and coaching, not acute emergency intervention.

Question 6

Is Emotria GDPR compliant?

Accepted Answer

Yes. Emotria is fully GDPR compliant and adheres to EU AI Act regulations. We process minimal data, store everything encrypted, and you can request full data deletion at any time. Our servers are located within the EU.

Question 7

What therapeutic approaches does Emotria use?

Accepted Answer

Emotria employs evidence-based therapeutic approaches including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), mindfulness techniques, and somatic grounding exercises. These approaches are adapted and personalized based on your unique emotional needs.

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